(AsiaGameHub) – Portugal’s gambling regulator is looking to simplify the self-exclusion process as it undertakes a system revamp and introduces a new user experience.
Unveiled by the Gaming Regulation and Inspection Service (SRIJ) on April 8 (yesterday), both players and non-players can use the platform to self-exclude from all licensed online gambling operators in Portugal.
According to the regulator, the new system features a ‘simpler and more intuitive interface’ to enable faster and more efficient self-exclusion requests, and it has also been optimized for mobile devices.
SRIJ stated: “With this new platform, SRIJ reinforces the quality of its digital services and the effectiveness of the gambling control mechanisms available to players.”
Players can self-exclude for a specific period—with a minimum of three months—or indefinitely.
Since regulation began in 2015, Portugal’s gaming market has grown to include 17 licensed operators. In Q4 2025, the market generated €337.6 million, a 4.5% increase compared to the same period in 2024.
Responsible gaming is a key pillar of any regulated market, and the enhancement of Portugal’s self-exclusion service advances these goals.
However, Miguel Luis, Head of Compliance at Portuguese operator Lebull, emphasized that the jurisdiction must learn from other markets and ensure measures do not create enough friction to push players to the black market.
Speaking to iGaming Expert, he commented: “The biggest challenge is to maintain an engaging and frictionless experience while protecting the player from risky behaviour. The most common responsible gaming measures, such as wager, deposit or loss limits, are often seen by players as an ‘interference’ in their leisure time.”
“I believe the right balance involves investing in educational UX/UI, with elements that resonate with the players, creating experiences where RG tools are presented not as barriers, but as elements of value to the user, and especially where these can be communicated as something good and at the reach of the player, not just as something ‘there’, or unilaterally imposed on the player.”
Luis also noted that an effective responsible gambling regime requires ‘true cross-sector’ collaboration between stakeholders.
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